Service and parts department very good
Mike in sales is the best person to talk to. Haven't heard much good about the new owners. Not treating employees very fair. Probably the last vehicle I will buy from Waconia unless things change.. Work for dealership for almost 30 years, we will see what happens.
Bryan Hawkinson is a great sales person. I would recommend him to anyone looking for a car at Waconia Ford. He is an honest person and will treat you with respect. Great small town location.
We had a wonderful experience at Waconia Ford. They offer a family-owned experience, they're not pushy, rather helpful and the service department is also staffed with wonderful folks and is very clean. We just bought a custom-ordered card - 2022 Mustang Mach e SUV - and the process could not have been smoother. I highly recommend driving right past Minnetonka a bit further for world-class service and darn good people.
Thank you Waconia Ford!
Overall, a very good experience. If you're the type who likes to research and know what you're looking for before spending tens of thousands on a vehicle, they'll respect it. I came in ready to discuss engines and towing capacities, but other dealerships tried to sell me a truck based on cupholders or paint colors.
Kyle recognized I was at Waconia Ford because I already knew the specs on the truck I asked to test drive, and didn't waste my time discussing cupholders. I drove 40 mins (past a couple other Ford dealerships) to get to Waconia, and it turned out to be a good choice.
The truck was reasonably priced, and I got a reasonable amount for my trade-in. I ended up buying from them. Not only because they had what I wanted, but because their team had the right attitude.
Jared and company at waconia ford really stayed on top of things with the service my truck needed. They communicated well and helped me out with my warranty. Most importantly they fixed the problem! I highly recommend Waconia Ford!
I was in there looking for a car. They were fair, understanding and very helpful. I would highly suggest this place for any car shopping needs. Ask for Kyle! He's the best!
My vehicle was in for a cracked engine. It was still under warranty, PTL. It got repaired, I had a loaner to use, I have my car back & it's working great. The supervisor was very good to keep me updated on the work & that the repair was taking longer, so finish date would be a few days longer. Very good service & considerate service men!!
Have been purchasing all my vehicles (Fords) for 46 years, service dpt. Has been excellent for all these years, very personal service with no pressure to purchase ever, Thank you Mike Keaveny and Jarrod for always taking care of things for all our families vehicles!
I have to give a BIG HUGE shout out to Robert Doherty at Waconia Ford! I was in a big predicament, and Robert bent over backwards to help me and do what he could to get me back on the road again. Not only did he keep me informed of the progress daily, he got it done! Thank you so much Robert!
Side note…everyone at this dealership really try’s to help us, the customer, as best as they can. And, everyone is so nice! Many thanks again!
Waconia Ford rocks absolutely amazing customer service communication customer care and professional treatment and repair. I cannot say enough good things about the people here and about the way that they take care of you and your vehicle.
By far the best experience buying a new car, Jack and sales team were amazing. Financial management the best and even get a run down how your new technology works in your vehicle. My new #1 dealership
My husband and I recently purchased a Ford Edge from Waconia Ford. We had known we were going to be looking at a certain one when we arrived. We had pulled into the parking lot to look at the vehicle and were greeted within a couple of minutes by Jack. He was able to get us test driving the vehicle right away. We decided that we liked it and were wanting to purchase it. Jack was very helpful and got the process going for us. He ensured that all of our questions were being answered. We also worked with Cang to get the financial part taken care of. He showed us the options that we had and allowed us to make a decision based on what we thought was best for us. He was very thorough and walked us through what we needed to sign. We ended up being there past closing time but each of them continued to help us with the process until everything was done and taken care of. We had a great first experience with Waconia Ford!
This was one of the best car buying experiences.
I was originally looking for a car for my daughter, but it ended up being for me. I looked online and saw that Waconia Ford had a large selection of used vehicles. I requested more info. I first got a phone call and expressed what I was looking for. A few days later it was a text. Very politely asking if I prefer a call or text. I had been looking around at other dealerships, and they were calling me consistently. When I got the text from Waconia Ford, I was so busy at work. I thought it was a nice approach.
A couple days later, my daughter, a friend and I went looking for the cars on my list. I then met my amazing and patient salesman Jack Stoddard. Happy to help me with my car shopping.
My first day I looked and drove 2 of the cars on my list, but I was a bit pressed for time so I went back the next day. I was all ready to complete my list. I took another car out, came back to the lot and I knew this was the car I wanted. Not at anytime did I filled pressured. Jack was so helpful, even hung out with my friend that has special needs.
The financing came back super fast. My car needed to go through all the inspections, because it was new to the lot. I got my car shortly after and I now I am sharing my wonderful experience with you. Jack Stoddard is great, honestly one of the best and Waconia Ford offered wonderful customer service
Hands down, Without a doubt, the best car buying experience we have ever had. Kyle our sale consultant, was friendly, knowledgeable and made the process enjoyable and while keeping the atmosphere fun and comfortable.
Fernando our financial director was extremely patient and knowledgeable with evey question we had. He took the time to go over our options, and with his calm and friendly demeanor, helped us pick the best package that fit our needs.
Cang the sales manager is the most friendly person I ever met. His help throughout this process is unmeasurable. His upbeat and outgoing personality made us feel like family. Thank you Waconia ford and the wonderful team you have!
Very easy to deal with. No pressure. Had what I wanted in stock and under KBB price. What more could a person want? Jack Stoddard was our salesman. Super nice and helpful.
Awesome people here! Cang is one person in particular that really took good care of me. After I run this car to the ground ima get my next one at Waconia Ford again!
I have always had Ford trucks and have always used Ford dealerships for my service issues. I have found Waconia Ford and Jerrod to be the very best I've ever experienced. I have always been very satisfied with Waconia Ford!
Our Salesman Nick was awesome! Very quick and easy process without any stress! Nick was beyond professional with his work and took time to make sure we were satisfied with everything! Waconia Ford is my new favorite dealership! Ask for Nick with whatever needs you need for your next vehicle purchase!
I was ready to order a Ford Maverick through another dealer when I received a call from Bryan Hawkinson that they had one available on the lot. I was able to place a non-refundable deposit on the car until I could come take a look - there was zero pressure or gimmicks throughout the process. While I waited for a fuel tank recall to be addressed, Bryan was very responsive in keeping me updated on the status. I was disappointed by the trade-in value offered, but everything else was a positive experience. Bryan was courteous and professional - no pushy tactics on add-ons, warranties etc. which was appreciated. I would definitely come back next time I need a car.
Great sales service when we bought our new F-150 Truck. Jack Stoddard in Sales was amazing and very knowledgeable and found us exactly what we were looking for because it was not in thier inventory. He was able to find the truck we wanted, get it to Waconia, and close the sale within a week - amazing.
Had a great experience buying a car/trading in cars here! Nick Driscoll worked hard to make sure I got the best trade in value for both of the cars I was trading in! Nick was genuine and knowledgeable (him and my dad talked about every vehicle under the sun while we were waiting!) Left with an amazing 2020 ford fusion and couldn't be happier with the purchase and the service here!
Jack Stoddard was a great salesman to work with at Waconia Ford. Jack was patient, knowledgable, and friendly when working through the car purchasing process. There was no pressure to buy and he wanted what was best for us! I highly recommend his services when you're looking for a vehicle at Waconia Ford. Thanks for all you did for us Jack!
Stacy at Waconia Ford helped me out. She was knowledgeable about the cars on the lot, answered my dumb questions and if I asked something she wasn't sure about she found out for me. Didn't get pushed too hard on the add-ons for my new car. I'm completely satisfied with the service I received and if I had more money would buy another car from them right now.
Nick Driscoll (sales rep) and the rest of the team here are fantastic my wife and I drove down from Duluth to buy a vehicle and they did everything they could to make it as easy and as fast as possible to get us in and out. Massive thank you to the entire team
The people at Waconia Ford are an 11 on a scale of 10. From Bryan, to Arron, to Fernando and Deb, all of them took time to make sure all questions were answered, no surprises popped up and they made sure we felt cared for and treated like family...strongly recommend them to anyone looking for a vehicle, you wont be disappointed!
Speedy, reliable, and very pleasant to deal with. Also, having little cubicles for me to work while I wait is prime for me; I don't feel like getting my car serviced is an inconvenience; moreover, it's quiet unlike other places, that make it virtually impossible to focus.
The family has been long time customers of Waconia Ford. This time I had the pleasure of working with Josh. He was professional and friendly. Would definitely recommend going to Josh for your next vehicle.
My Husband and I had an amazing experience working with Josh F. At Waconia Ford! He took good care of us and got us in a vehicle that fits our family perfectly! If you need a vehicle Josh F is your guy!
Waconia Ford made what is usually not a fun experience into a pleasant experience. Everything went smooth and they were very honest. Would highly recommend anyone to Waconia Ford.
Ashley try's real real hard to help me! She got the truck from Fury in St Paul out to Waconia Fury so I didn't half to wait an till Monday to see or drive it. Ashley is a real good sale person. Very help full!!!
I had a great experience buying my car from Salim Flores. He was professional, honest, and patient throughout the entire process. He answered all of my questions, made everything easy to understand, and never made me feel pressured. The whole experience was smooth from start to finish, and I’m very happy with my purchase.
I highly recommend Salim Flores to anyone looking for a trustworthy and knowledgeable car salesperson. Thank you for making this such a positive car-buying experience!
Quiero agradecer a Salim por su gran experiencia y atenderme de una manera tan increíble y ser tan amable con los clientes agradezco mucho a la salim por atenderme les recomiendo mucho a salim es una persona que atiende bien a los clientes…
Exelente trato me atendió salim me acesoro muy bien y me ayudó bastante para cerrar el trato con mi camioneta me dela satisfecho hacer compras de est manera gracias por rodo
Estaba indeciso entre que comprar y salim aclaro todas mis dudas y me consiguio un buen trato y me siento súper bien con su atención. Ford waconia, excelente servicio de tu sales person, Salim flores
Excellent service and customer care, especially from the salesperson named Salim. He was very friendly, attentive, and professional. What impressed me the most was that he also has an excellent command of Spanish.
Tuve una muy buena experiencia con el asesor salim, siempre estuvo atento y me ayudó a entender desde el vehículo hasta los números. me aconsejó y guió para tomar tomar la mejor decisión posible durante todo el proceso. Lamentablemente no pude adquirir un vehículo por mi temprana edad, pero cuando esté listo volveré solo a buscar a Salim.
Words can not express how a bad situation that almost broke me was rectified and fixed. Thank you again Ashley for going to bat for me. You are the bomb.com!!
I've spoken with Ashley Gigli about a vehicle purchase. She is extremely motivated, informative and professional. She answers questions honestly and is not pushy. If she didn't know the answer, she was honest and told us; but she didn't forget to get the answer. I look forward to working with her in the future for a vehicle purchase for a 40th birthday gift.
Gracias Salim, por toda la atención que me brindaste me sacaste de todas mis dudas durante el proceso de mi compra buena atención y excelente servicio gracias
Salim Flores
I worked with Ashley for months trying to find the vehicle that fit my needs. Even though I didn't buy from her, I highly recommend her as a wonderful person and saleswoman.
Working with Jake was an amazing experience. He was knowledgeable and knew his stuff.
The one thing that stood out most to me was I never once felt pressured to buy. If you want someone who's going to find you the best deal and above all else wants you to feel confident and relaxed about your purchase, ask for Jake Carlson
Jon M. In sales was great and low pressure. He followed through on any of my questions. I would refer him to anyone. The dealership gave me a fair deal without much haggle at all. I look forward to dealing with them on service.
Brian B.
A+ dealership, they picked me up from my house over an hour and a half away, our new Ford Explorer was ready to go. Clean very professional atmosphere. Would highly recommend to any of my friends or family. Salim our salesman was excellent and got back to us instantly with any questions or concerns, very personable people. We will definitely be back in the future!!
I've had the opportunity to work with Kevin Zimmerman at Fury Ford, and he has been great to work with. He is professional, knowledgeable, honest, and transparent in his communication. He takes the time to answer questions, provides straightforward information, and genuinely wants to help customers find the right fit without pressure.
Even though I haven't made a purchase yet, my experience working with Kevin has been very positive, and he has earned my trust. I appreciate his responsiveness and integrity, and I look forward to working with him on future vehicle purchases. Fury Ford is fortunate to have him on their team!
Stacy, Ashley and Salim were wonderful to work with! No pressure and let you have your time to think about the big purchase. We have now purchased two new vehicles in the last month with Fury and it has been great!
Jake Carlson was excellent! Came into ford looking for something very specific and he more than delivered! He was very personable and provided great customer service. Very knowledgeable about features I was interested in and definitely would buy from him again. Recommend him if you’re looking for an easy and honest experience!
Just finished purchasing our third Ford Escape in the last decade, and have to say that our experience at Fury Ford was fantastic. Highly recommend Ashley & their sales team. Straight forward, honest pricing, fair and expedient. We will be buying again from Fury Ford.
Salim was wonderful, welcoming, honest and funny all at the same time! He and Fernando listened to what we were looking for, and made it happen. I would buy another car from them in a heartbeat!
Jon Michael made our search easy. He's always positive and friendly, he doesn't push but does get back to you promptly. He worked hard to get us a fine deal and the right truck matching our specs. Thanks!
I went through buying my first car with Ashley here, she was very helpful and thorough with any questions I had. She was super friendly and it was fun to talk to her as well! I also went through the financing with Fernando and he explained everything very clearly and he was also super nice! I had a good experience with everyone else i interacted with as well!
Ashley was great to work with. Listened to our needs. Very down to earth and helped us find exactly what we were looking for. Great to work with. Will be back to see her again!!
I had a fantastic experience working with Ashley at Waconia Ford while buying my F-150. She was friendly, knowledgeable, and made the entire process easy and stress-free. Ashley took the time to answer all of my questions, kept me informed every step of the way, and made sure I found the right truck without ever making me feel pressured. Her professionalism and excellent customer service made the experience enjoyable from start to finish. I absolutely love my F-150 and would highly recommend asking for Ashley if you’re shopping at Waconia Ford!
Gavin went above and beyond! He and his service team truly care and wanted to fix the problem! I would recommend if you have any problems with your Ford to work with Gavin! His commutation was great, his service team works hard and they all did an amazing job!
I have heard great things about Fury Ford in Waconia! Should I have interest in looking for a pickup and make sure that I make the effort to stop by and see what this dealership has to offer! Cheers!
We met with Kevin Zimmermann! He was great! He very informative, patient, professional, and provided lots of options when we were looking for new car within our price range. I highly recommend talking to him if you are looking for a new or used vehicle!
Ju in parts was wonderful on the phone. She was attentive and helped me find a speed sensor for my vehicle. I will be doing all my business here from now on.
My family and I had exceptional service at the Ford dealership in Waconia. Jon Michael was the salesman who helped us get our vehicle . He was super friendly and knowledgeable and welcoming without being too pushy!! He Answered all our questions and calmed any concerns we had. Highly recommend you go see him if you are looking for a vehicle
I can't say enough about the top notch service I received from Kevin Zimmerman and Fury Ford Waconia when I bought my new truck. I would recommend anyone who is in the market to purchase a new vehicle to go see Kevin. He went way out of his way to ensure my experience was smooth and stress free. Thank you Kevin! I will buy my next vehicle there 100%.
Even though it’s not the nearest dealership to me, I always go to Fury Ford Waconia anytime I need service done on my Bronco. I have had many great experiences, but this last one stood out thanks to Gavin, one of the service advisors. I had a lot to be done on my car and he went above and beyond by being super kind and communicative throughout the whole process. I definitely recommend going to this dealer for service!
Ashley at Fury Ford in Waconia was such a breath of fresh air! We came right at 9am and she was ready for us, We had an appointment. We told her kinda the base line of what we wanted. We test drove a few vehicles. Made a purchase. My husband and I appreciate her down to earth demeanor. We asked questions she would answer. If Ashley didn’t know the answer she would reach out and get us the answer. Everyone was friendly and helpful. This is our first time buying a vehicle from this dealership and we had a great experience. Who knows maybe we’ll go home with a 2nd vehicle in the same day!!
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